VertexCloud

Egress fees crept up twice in a year without a clear announcement. The platform is fine, but billing surprises are exactly what we moved away from.

Snapshot restores are fast enough that we test them monthly. A 4 TB volume came back in 22 minutes to the same region.

Object storage is cheap until you need it fast. A cold restore took 14 hours — twice the documented window — with vague status updates.

A price hike on reserved terms landed mid-contract with 30 days' notice. Legal had to read the fine print twice. Trust eroded.

Their DDoS scrubbing absorbed a large attack during our biggest sale week. We found out from the post-incident report, not from an outage.

Uptime and network quality are genuinely good. The console feels dated in places, and some settings are still buried three menus deep.

Docs are written by people who clearly run this stuff. The Terraform modules alone saved us a sprint.

Support used to answer in under an hour. Our last three tickets took two days each, one with no real answer. Considering a move.