VertexCloud

We like the product surface and the honest status page. Support quality varies though: first line is fast, escalations can take a day.

The support engineer stayed on a screen share until our replication lag cleared. That is not the norm in this industry.

Good value once you commit to reserved capacity. On-demand rates are middle of the pack, and the docs assume more networking knowledge than most teams have.

Object storage latency is noticeably better than what we had before, and support answered our first ticket within an hour — on a Sunday.

Reserved pricing is a flat percentage cut with no fine print. We compared three vendors and the math here was cleanest.

List price is honest, but capacity in our primary region has been "temporarily constrained" for three weeks. Autoscaling quietly failed during our peak.