Redwood Systems

Onboarding was two calls: one architecture review, one billing review. We were in production nine days after signing.

We like the product surface and the honest status page. Support quality varies though: first line is fast, escalations can take a day.

We scaled from 6 to 90 instances for a launch weekend and the autoscaler behaved exactly as documented. No throttling emails, no surprises.

Docs are written by people who clearly run this stuff. The Terraform modules alone saved us a sprint.

Billing is the real feature. Every line maps to a metric we can query ourselves, and the invoice has matched the estimate three months running.

Docs are written by people who clearly run this stuff. The Terraform modules alone saved us a sprint.

Kubernetes upgrades happen without drama, and we get two weeks' notice with a rollback path every time.

The support engineer stayed on a screen share until our replication lag cleared. That is not the norm in this industry.