QuantumLoom

Object storage latency is noticeably better than what we had before, and support answered our first ticket within an hour — on a Sunday.

Object storage latency is noticeably better than what we had before, and support answered our first ticket within an hour — on a Sunday.

The support team reads the logs you attach and answers with an actual diagnosis, not a knowledge-base link. Refreshing.

Billing is the real feature. Every line maps to a metric we can query ourselves, and the invoice has matched the estimate three months running.

The support engineer stayed on a screen share until our replication lag cleared. That is not the norm in this industry.

Moved 40+ VMs over in a weekend. The import tool flagged every legacy cron job, and the bandwidth bill came in 20% under the estimate.